At MotoCraft, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we’re here to help. Please read our refund and return policy below.

Eligibility for Return

You may request a return or exchange within 7 days of receiving your order.
Items must be unused, unwashed, and in their original condition with tags and packaging intact.
Custom-made or personalized products are non-returnable unless they arrive damaged or defective.

How to Request a Return

To initiate a return, please contact us at Email: info@motocraftintl.com with your order number and reason for return.
Once approved, we will provide instructions for sending the item back.

Return Shipping

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
We recommend using a trackable shipping method for your return.

Refunds

Once we receive and inspect your returned item, we will notify you of the status.
If approved, your refund will be processed to your original payment method within 7 to 10 business days.
Shipping charges are non-refundable, unless the return is due to our error.

Exchanges

If you would like to exchange a product for a different size or item, please contact us with your request. Exchanges are subject to stock availability.

Damaged or Incorrect Items

If you receive an item that is damaged or not what you ordered, please contact us within 48 hours of delivery with photos and your order details. We will resolve the issue as quickly as possible.

Contact Us

If you have any questions about our return and refund process:
Email: Email: info@motocraftintl.com

Number: 0332868093